Help Page
Welcome to the EORA Help Page. Here, you’ll find answers to common questions, resources for troubleshooting, and ways to contact us for additional support. Our goal is to make your experience with EORA seamless and enjoyable.
1. Frequently Asked Questions (FAQs)
a. Ordering
How do I place an order?
Browse our products, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Can I cancel or modify my order?
Orders can be modified or canceled before they are dispatched. Contact us as soon as possible to make changes.
b. Shipping and Delivery
What are your delivery options?
We offer standard and express shipping options across the UK and Europe. Delivery times and costs vary by location.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email.
c. Returns and Refunds
What is your return policy?
You can return unused and unopened products within 14 days of receipt. See our "Returns Policy" for details.
How do I request a refund?
Contact our support team with your order details, and we’ll guide you through the process.
2. Troubleshooting
a. Account Issues
I forgot my password. What should I do?
Click the "Forgot Password" link on the login page and follow the instructions to reset your password.
How do I update my account details?
Log in to your account and navigate to the "My Account" section to update your information.
b. Payment Issues
Why was my payment declined?
Double-check your payment details and ensure there are sufficient funds in your account. If the issue persists, contact your bank or our support team.
Can I use multiple payment methods?
At EORA, we accept a variety of secure payment methods through Shopify Payments, ensuring a smooth and reliable checkout experience. All transactions are processed securely, keeping your payment details protected at all times.
3. Contact Us
If you need further assistance, our support team is here to help. please contact us at contactus@eoraquality.com
4. Additional Resources
Privacy Policy: Learn how we protect your data.
Terms and Conditions: Understand the terms of using our website and services.
Cookies Policy: Find out about the cookies we use and how to manage them.
Thank you for choosing EORA. We’re here to ensure you have the best experience possible. If you can’t find the help you need, don’t hesitate to reach out to us.
